4 Simple Ways To Automate Your Phone Calls

Automation technologies are changing the way we do business and live our personal lives in all sorts of ways. Large companies can take advantage of automation to improve their processes, but individuals can use it too to make themselves more productive.

One relatively simple way ordinary people can use automation to get more done is by using technology on their phone calls. Below are some of the most useful and easiest artificial intelligence-based phone call tricks.

1. Use AI-Enabled Note Taking

Taking notes on a conference call can be useful for helping you remember what happened and organize your thoughts once the call is over. It can also be hard to take notes and pay attention to the call at the same time, and you might find yourself missing parts of the conversation.

Clarke, an AI-enabled bot, allows you to still pay attention while still getting your notes. All you have to do is add Clarke to your conference call, and the bot will listen to, record and take notes on the conversation. Afterward, you’ll have a nicely outlined summary of the meeting and next steps.

2. Automatically Log Your Calls

Want to keep a better history of your phone call history without having to do any work? You can with If This Then That (IFTTT), a popular web-based tool for automating tasks using chains of conditional statements.

One possible way to use IFTTT to do this is to set up a chain that automatically records your call log to your Google Calendar. Once you set up the system, it will automatically keep track of who calls you, the time the call, how long it lasted and more. You can then refer back to Google Calendar to see your chronological list of calls. To get started, head to IFTTT’s website.

3. Use an Automated Call Attendant

Gone are the days of needing to hire someone to help answer the phones. An automated call attendant can help callers quickly get the information they need and transfer them to the right person.

When you use an automated call attendant, callers will typically hear a menu of options through which they can indicate the department they want to reach or the category of their question. The attendant will then transfer the call to the right person and can even send it to their cell phone if they’re out of the office. This improves productivity by reducing wait time for both the business and the customer calling in.

Some automated attendants, such as AccessDirect, can also transcribe voice messages and send them to email, so employees can respond quickly — even if they can’t make a phone call.

4. Establish Contact Rules

You might find when different contacts call, you want your phone to use different settings. While setting these things up manually might not take too long, the seconds it takes do add up.

Let’s say, for example, you have a friend who tends to talk loudly on the phone, and you always find yourself turning down the volume when he calls. You can use an app like Tasker to set up a rule for that contact that turns down the volume every time he calls.

Not only will this step save you the time of turning down your volume, it will also save you from forgetting and getting an uncomfortable earful or having everyone around you hear your conversation. Of course, this isn’t the only thing you can do with Tasker. Your imagination is the only thing limiting your possibilities.

Automation and artificial intelligence might seem like something only tech experts or big corporations can use. The truth is, though, apps and services make it easier for anyone to automate aspects of their lives, such as their phone calls.

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Kayla Matthews

Kayla Matthews writes about technology and gadgets for Motherboard, MakeUseOf and The Gadget Flow. To read more posts by Kayla, check out her blog Productivity Bytes.