What to do before selling or giving away your iPhone, iPad, or iPod touch

SELLING MY ITEM

Before you sell or give away your iOS device, make sure that you’ve removed all of your personal information. Follow these steps to protect your data and get your device to its factory default state for the new owner: Back … Continued
I cannot find my device, what should I do?

SELLING MY ITEM

If your device is not older than 8 years old, please email us and we will add it to our website. You may also try to follow these guide to find your device’s model number: Laptops   Related Questions I … Continued
I selected the wrong model and already sent in my gadget, what should I do?

SELLING MY ITEM

As soon as your device is delivered and tested, you will be contacted by email with a revised offer that is the correct valuation for the device you sent in.  
Do I need to format the hard drive of my computer/cell phone before sending it in?

SELLING MY ITEM

No. It is not required to erase your hard drive. In fact, please make sure your gadget comes with an operative system intact (unless noted otherwise on your quote request form). We do recommend to delete all your personal files/linked user … Continued
What happens if you disagree with the condition or model I selected for my item?

SELLING MY ITEM

The best way to prevent an offer drop is by providing as accurate an initial assessment as possible. It is also very common for customers to select the wrong model on our website. Please be sure you are generating a … Continued
What do I need to include with my device?

SELLING MY ITEM

Please include the following: Laptops: power adapter Desktops: keyboard, mouse, power cord Gaming consoles: please check-mark accessories you will be including with your console in our online quote calculator Phones: wall charger + data cable. You are not required to send your gadget … Continued
Can I sell a brand new iPhone or any other device?

SELLING MY ITEM

Yes, we have an option in our calculator named “Looks and works as brand new”. You may select that option to receive a quote. If your device is sealed in a box, please email us to request a custom quote.
How do I cancel a transaction?

SELLING MY ITEM

If you have received a prepaid shipping label but have not yet shipping your device and would like to cancel your transaction, then there’s no need to cancel. Unused prepaid shipping labels are not charged to us until they are … Continued
Can I sell multiple items?

SELLING MY ITEM

Yes you can, simply click on “add to my cashbox” button for any item you wish to sell, then click on “add another device” button or simply return to the home page and get a quote for any other device.
How to deactivate your phone service

SELLING MY ITEM

To cancel a wireless line of service, you need to call your carrier, in most cases. Note that if you cancel service before the end of your contract, an early termination fee will apply. Each full month of service you … Continued
Can I sell electronics not listed on your website?

SELLING MY ITEM

It’s possible. We do our best to keep always our purchasing database up to date. If your device is older than 8 years old it is possible that we have discontinued the purchase of this product. If your device is … Continued
Will wiping my hard drive affect my quote?

SELLING MY ITEM

As long as you include the original OS discs with your laptop to fully restore it or leave the restoration partition intact, your quote should not be affected. We recommended to reset your computer to its factory settings, without erasing … Continued
How to turn off “Find My iPhone” after you have shipped it?

SELLING MY ITEM

Find My iPhone app is activated by default with iOS7 and newer for iPhones, iPads, and iPod Touch. This automatically blocks activation by other people, and does not allow Gadget Salvation to find a new owner for your device. Because … Continued
Is my personal information safe?

SELLING MY ITEM

Yes, as part of the testing process, we erase all personal information using Blancco Drive Eraser and Blancco File eraser Software.     Key Benefits of Blancco’s Disk Erasure Software: Patented solid state drive (SSD) erasure (Patent No. 9286231) Erases … Continued
Are packages insured?

SELLING MY ITEM

Yes. All packages are insured for up to $110. Customers however are still responsible for proper packaging of their gadgets. Gadget Salvation is not liable for damage or loss of goods in transit. Any damage due to poor packaging is … Continued
Can I be more specific about the condition of my device?

SELLING MY ITEM

Our online estimator has all common issues that your device may have. If you believe that you need a custom quote, please do not hesitate to contact us.