Find My iPhone app is activated by default with iOS7 and newer for iPhones, iPads, and iPod Touch. This automatically blocks activation by other people, and does not allow Gadget Salvation to find a new owner for your device. Because of this, we will not be able to offer full trade-in value for devices with Find My iPhone enabled, unless you deactivate the “Find My iPhone” in your iCloud account.
The good news is that It is still possible to clear your device. Here’s how:
- Go to http://www.icloud.com/#find and login using you Apple iCloud account (this is the same account you use on your device.)
- Click “Devices”at the top, and locate the device you sent to Gadget Salvation. After a few moments, iCloud will finish updating the location on each of your devices and the device you sent in should appear as offline. Click on the device to select it, go back to the device list, and the click the “X” button to remove it from your account. Please note: device must be powered off.
- Click “remove” on the next screen to confirm.
- If you received an email from Gadget Salvation asking you to complete these steps, use the link in your email to let us know you’ve removed it from your account so we can continue to process your device.
- Please note: If you are still in possession of your device, you can turn off Find My iPhone right from the settings menu. If you aren’t able to remove the device from your iCloud account, please contact us for assistance.
