Terms of Service.

§ Key Points

Summary

These are the key points you should know before using our trade-in service.

1. 1

   You must be the legal owner of the device you are selling.

2. 2

   Smartphones must not be locked with passwords and/or active accounts.

3. 3

   If your smartphone is still on a payment plan, you need to pay it off first before you can sell it.

4. 4

   If your offer changes after inspection, you are not required to accept the new quote, and you can have your device sent back to you for free — unless your device is significantly different from what you stated online, in which case a return fee may apply.

5. 5

   Including extra accessories, part upgrades (spare chargers, extra batteries, RAM, etc.), and items not in our purchasing database do not increase your payout amount, although you may include them if you wish to recycle them.

§ Overview

Trade-In Service Agreement

GadgetSalvation.com Trade-In Service (hereinafter "The Service") is a service provided by Gadget Salvation, LLC (hereinafter "GS"), wherein you, the trader, offer to sell to GS your device after receiving a quote from GS. By participating in The Service, you agree to the terms and conditions set forth herein.

If you have any questions regarding the Agreement, please contact us. Any and all transactions conducted on this site are solely the responsibility of GS and such visitors. The information provided about your device is legitimate and accurate. Your device was manufactured at least in 2018 — older models will not be accepted. Your device has the original hardware from the manufacturer and has not been altered. Any other specifications should be reported to us before you send your device in.

§ Requirements

Requirements for Sale / Purchase

In order to complete a sale or purchase, or to complete any other transaction with GS, you must meet all of the following conditions:

1. 1

   Provide true, up-to-date, and accurate information about yourself and any product you submit for sale or purchase from us.

2. 2

   Transact on behalf of yourself and not on behalf of others.

3. 3

   Comply with all terms and conditions of this Agreement.

4. 4

   Be at least eighteen (18) years old and have the legal ability to enter into an agreement.

01 · Data

Removing Data From Your Device

You agree to remove all data and passwords from your current product before shipping it. By sending GS your device, you agree to release GS from any claim as to the device, the data stored in such device, or any information on any media sent alongside it.

You bear sole responsibility for removing or securing such data, or for transferring it to a medium under your continuing control. GS strongly recommends that you back up your data and then erase the data from your hard drive. GS will make reasonable efforts to erase all data from items submitted through The Service, but makes no guarantee in this regard.

02 · Testing

Testing Process

The device model number, its configuration, and condition must match what was provided to GS during the trade-in estimation. If they do not match, GS reserves the right to recalculate the trade-in value or reject the trade-in transaction.

All devices are inspected upon receipt by GS. GS has the option to accept or deny the device prior to issuance of the trade-in value. To receive your full trade-in value, you must accurately state the condition of your device. Items with scratches, dents, and/or display malfunctions will significantly impact the trade-in value you receive.

GS does not consider any device to be in flawless or good condition if the device is malfunctioning or shows excessive signs of wear (scratches, dents, scuffs, cracks). All batteries must hold at least 70% of their original charge; otherwise, they will be considered malfunctioning.

03 · Misrepresentations

Misrepresentations

If your device has been misrepresented, we will contact you by email with a new offer. You are not obligated to accept the new offer.

If you choose to reject the new offer, you may have your device returned to you at no cost, with few exceptions. If no response is received within 48 hours, we will process your payment according to the new offer. This payment will be mailed to the name and address you provided.

04 · Returns

Returns

Return shipping is free in most cases. You may have your device sent back to you at no cost, with the following exceptions:

1. 1

   Wrong device model selected.

2. 2

   Change of mind about intent to sell before receiving inspection results.

3. 3

   Device deemed in a hazardous condition.

4. 4

   The device's condition is grossly misrepresented.

5. 5

   The device is damaged due to poor packaging.

6. 6

   Phones and tablets with unpaid balances, financed gadgets, passcode/account/company-locked devices, computers with BIOS locks.

7. 7

   Gadgets reported lost or stolen.

8. 8

   Bulk orders/returns that include over six gadgets.

If you send us the wrong device model, you'll receive a new quote based on the actual device model we received. If you don't accept the new quote and would like your device returned, return shipping costs must be paid in advance.

If your device is in an unsanitary condition (strong odors, excessive dust/dirt), we may deem it hazardous. In this case, you will have to pay the return shipping cost. Alternatively, we can dispose of them for you at no extra charge. We'll contact you before any action is taken; if no response is received within 48 hours, your device(s) will be disposed of at our sole discretion.

05 · Ownership

Fitness for Sale

You must own the right, title, and interest in any and all devices you seek to sell through the GS Trade-in program. Such items, or the sale and shipment of such items, must not violate any applicable laws, statutes, ordinances, or regulations, including export laws.

Any device you seek to sell through the site: (1) shall not infringe on third-party intellectual property rights, (2) shall not be counterfeit, stolen, or fraudulent, (3) must be able to be transferred to a new owner. You represent and warrant that the trade-in products are free of any liens or encumbrances, including third-party software, which may not be transferred or for which royalties are due.

06 · Payments

Payments

Payments are issued within two (2) business days once payout amount confirmation is received. Payments are made via company check, PayPal, Bank Transfer (Zelle), Venmo, or Cash App.

You are responsible for providing accurate payee information. If checks are lost in the mail, we will first cancel the lost check before issuing a new one. If a PayPal, Venmo, Zelle, or Cash App payment is sent to the wrong account due to wrongful information provided by you, we will try to recover the funds before issuing a new payment. If the funds cannot be recovered, we are not responsible for issuing a new payment.

07 · Rights

Releasing Rights to Trade-In Product

Once you send GS your product, GS cannot and does not guarantee that it will be able to honor any request for the return of the product and/or any data or information contained in said product.

Any advice, support, or quotes given by an agent is an estimate. The condition of your device will be finally determined by the test we run on it once delivered and processed. Once you receive a quote confirmation by email, it will expire after 30 calendar days. Your device must be shipped and delivered within this time frame.

08 · Risk

Risk of Loss

You remain responsible for the risk of loss for the trade-in products until delivery of the same to GS. You are responsible for any damages that may occur to your product while in transit.

Risk of loss only passes to GS upon the opening of the packaging in which the trade-in product was sent. If GS denies your offer, the risk of loss will transfer back to you provided you request the return of the product. This offer is non-transferable and non-refundable upon your receipt of the purchase price.

Prices offered by GS are subject to change without notice. GS will terminate offerings on certain trade-in devices at any time without advanced notice. All decisions of acceptance or denial of your offer to use The Service by GS are final.

09 · SMS

SMS Terms

Gadget Salvation operates one optional text message program for customers who have submitted a trade-in order. You join it only by ticking an unchecked box at checkout; it is never a condition of selling a device to us.

1. 1

   What we send. Messages about your own order only — that your prepaid UPS label is waiting, that we have extended your quoted payout, or that the quote has expired. We do not send promotional texts.

2. 2

   Cost. Gadget Salvation does not charge you for these messages, but message and data rates may apply under your own mobile plan. Message frequency varies.

3. 3

   Stopping. Reply STOP to any message to stop all texts, or HELP for help. Opting out never affects your payout.

4. 4

   Delivery. US mobile numbers only. Carriers are not liable for delayed or undelivered messages, so texts are always a convenience on top of email, never the only notice.

The full program description, including message frequency and how we record your consent, is at SMS Program Terms. How we handle your phone number is covered in our Privacy Policy.

10 · General

General Provisions

The following general provisions govern the interpretation and enforcement of this Agreement.

1. a

   Entire Agreement / No Waiver

   These Terms of Service constitute the entire agreement of the parties with respect to the subject matter hereof. No waiver by GS of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.

2. b

   Correction of Errors and Inaccuracies

   The content may contain typographical errors or other errors or inaccuracies. GS reserves the right to correct any errors, inaccuracies, or omissions and to change or update content at any time without prior notice.

3. c

   Modification

   GS reserves the right to modify this Agreement at any time without prior notice. Your use of The Service following any such modification constitutes your agreement to be bound by the Agreement as modified. Terms modifying the Agreement are effective immediately upon posting.

4. d

   Governing Law & Jurisdiction

   These terms and conditions are governed by and construed in accordance with Illinois law. By accepting the terms of service, you agree that any action arising out of or relating to these terms will be filed only in state or federal court located in Chicago, Illinois, and you irrevocably consent to the exclusive jurisdiction of such courts.