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Microsoft Surface Laptop 4

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Processor:

Memory:

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Cosmetic Condition:

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Charger Included?

The Microsoft Surface Laptop 4 launched in 2021 as Microsoft's answer to the ultraportable business laptop, built for students and professionals who wanted a clean Windows machine with a signature PixelSense touchscreen and a choice of AMD or Intel silicon. It kept the 3:2 display, the Alcantara or aluminum keyboard deck, and the Surface Connect charging port that Surface fans expect, while adding 11th-gen Intel and Ryzen 5000-series options that still handle everyday work, browsing, and light creative tasks without strain. Build quality and battery life have held up well, and clean units in Platinum or Ice Blue continue to move steadily in the used market. Pick your screen size, processor, memory, storage, and condition in the tool above for an instant cash offer, or see how the process works before you commit. If you would rather browse other options first, you can also sell your laptop through the same quote flow.

Confirm you have the Surface Laptop 4

The quickest way to check is Settings → System → About, which lists the processor and installed RAM directly in Windows. For the exact model, storage size, and serial number, flip the laptop over and read the sticker on the underside, or press Windows key + R and type msinfo32 to pull a full system summary. Matching what you see there against the cards below confirms you have a Surface Laptop 4 and not an earlier or later generation.

13.5-inch Surface Laptop 4

  • AMD Ryzen 5 4000 series or Intel Core i5 11th Gen options
  • 2256 x 1504 PixelSense touchscreen
  • Available in Platinum, Matte Black, Ice Blue, or Sandstone
  • Alcantara fabric or aluminum keyboard deck depending on color

15-inch Surface Laptop 4

  • AMD Ryzen 7 5000 series or Intel Core i7 11th Gen options
  • 2496 x 1664 PixelSense touchscreen
  • Available in Platinum or Matte Black, aluminum keyboard deck only

Prefer a visual check? A fabric keyboard deck only ever appears on the 13.5-inch model, and only in Ice Blue or Sandstone. The 15-inch is metal-deck only. Both sizes keep the rounded Surface Connect port on the left edge next to a single USB-C port, which distinguishes this generation from the original Surface Laptop that used Mini DisplayPort instead.

Core hardware configurations

Processor

  • AMD Ryzen 5 4000 series (13.5-inch only)
  • AMD Ryzen 7 5000 series (15-inch only)
  • Intel Core i5 11th Gen (13.5-inch only)
  • Intel Core i7 11th Gen (both sizes)

Graphics

  • Integrated AMD Radeon graphics on Ryzen configurations
  • Integrated Intel Iris Xe graphics on Intel configurations
  • No discrete GPU on any configuration

Memory

  • 8GB, 16GB, or 32GB options
  • Soldered to the board, not upgradable after purchase
  • 32GB units are the rarest and command the strongest resale interest

Storage

  • 128GB, 256GB, 512GB, or 1TB SSD options
  • Removable by a technician but not intended for user upgrades
  • 512GB and 1TB units carry the best trade-in value

Display & audio

Display

Both sizes use a PixelSense touchscreen in the 3:2 aspect ratio, which gives more vertical space for documents and browsing than a typical 16:9 laptop panel. The 13.5-inch model runs 2256 x 1504, the 15-inch runs 2496 x 1664.

Audio

Omnisonic speakers sit under the keyboard deck and fire upward through the fabric or metal surface, tuned with Dolby Atmos support for clearer dialogue and fuller sound than most laptops in this class.

Security

An infrared camera above the display supports Windows Hello face sign-in. There is no fingerprint reader on this generation.

Ports & connectivity

Port selection is unchanged from the previous Surface Laptop generation, which keeps things simple but limits expansion compared to newer USB-C-heavy ultrabooks.

Left side
  • Surface Connect charging port
  • USB-C
  • USB-A
  • 3.5mm headphone jack
Wireless
  • Wi-Fi 6
  • Bluetooth 5.0 or 5.1 depending on configuration

PixelSense touchscreen 3:2 aspect ratio Windows Hello face login Dolby Atmos speakers Wi-Fi 6 Surface Connect charging Alcantara or aluminum deck

Battery, build & more

Battery

Built for a full day of typical office or classroom use on a single charge, with the 13.5-inch model generally outlasting the 15-inch thanks to its smaller, lower-power display.

Finishes

The 13.5-inch ships in Platinum, Matte Black, Ice Blue, or Sandstone, with Alcantara fabric on the lighter colors. The 15-inch ships only in Platinum or Matte Black with an all-aluminum deck.

Software

Launched on Windows 10 and eligible for a free upgrade to Windows 11, provided the specific configuration meets Microsoft's minimum requirements.

Known issues

Alcantara keyboard decks show wear and staining faster than aluminum ones with heavy daily use. Some early units also required a technician to remove the SSD, which affects repairability but not everyday reliability.

Frequently asked questions

01 How do I find the model number and exact configuration?
Go to Settings → System → About in Windows to see the processor and installed RAM, then check the sticker on the underside of the laptop for the exact model number and serial number. Pressing Windows key + R and typing msinfo32 gives a fuller system summary including storage size if you need to double-check before selecting your configuration above. Our Microsoft model number guide walks through this in more detail if the sticker has worn off.
02 How do I tell it apart from the Surface Laptop 3?
The clearest tell is the port layout next to the Surface Connect charger. The Surface Laptop 4 has a single USB-C port, while the Surface Laptop 3 has the same layout but runs 10th-gen Intel or Ryzen 3000-series chips, which you can confirm in Settings → System → About. If the sticker on the bottom lists an Intel 11th Gen or Ryzen 5000/4000-series processor, you have the Laptop 4.
03 Can I sell it with damage, a cracked screen, or a weak battery?
Yes, most damaged Surface Laptop 4 units still qualify for a quote, just at a lower adjusted offer than a fully working one. Cracked screens, weak batteries, and units that won't power on can all be selected in the condition picker above. What we cannot accept is a laptop still signed into a Microsoft account with Find My Device or account lock enabled, so remove that before shipping. Selling with visible cosmetic wear is normal and expected; it just needs to be graded honestly in the picker.
04 What raises the trade-in value the most?
Higher storage and memory tiers matter, but overall condition moves the offer the most. A unit with an intact screen, working battery, and clean Alcantara or aluminum deck will grade well above one with cracks, stains, or a swollen battery. Including the original charger helps too, since Surface Connect chargers are proprietary and buyers often need to source one separately if it's missing. Wiping the device properly before shipping also avoids delays in testing.
05 How do I erase it and get paid?
Go to Settings → System → Recovery → Reset this PC and choose to remove everything, which wipes local data and apps. Before that, sign out of your Microsoft account and remove the device from your account online so it isn't tied to your login, and if BitLocker is enabled, suspend it so testing isn't blocked. Once reset, ship it to us using the free, insured shipping label we provide. After we test and grade it against what you selected, payment goes out by PayPal, Venmo, Zelle, CashApp, or check. Full details are in our data erasure protocols.